Business Challenge:
AMCs often deploy chatbots to help clients navigate complex financial products. Clients expect precise answers about fund performance, risk levels, regulatory requirements, and investment strategies. Inaccuracies or miscommunications can have serious consequences, affecting investment decisions and eroding trust. Therefore, AMCs need a solution to ensure that their chatbots deliver consistently accurate and reliable information. However, manual testing for such accuracy is time-consuming and resource-intensive, making it difficult to scale.
Solution:
Bajaj Technology Services developed an automated chatbot accuracy testing application that integrates AWS Bedrock’s Anthropic Haiku Model to ensure the precision and reliability of chatbot responses. The solution begins by gathering frequently asked questions (FAQs) from subject matter experts (SMEs) on various financial products and funds. These questions are then programmatically expanded into variations to cover a wide range of potential client inquiries.
The chatbot responses to these queries are generated using AWS Bedrock’s Anthropic Haiku Model, designed to mimic real user interactions. These generated responses are cross-checked against human-curated answers stored in the AWS Knowledgebase, ensuring alignment with predefined accurate information.
The application scores the accuracy of the chatbot responses, flagging deviations and identifying areas for improvement. This automated process eliminates the need for manual testing, significantly speeding up the testing cycle.
Key Features:
- Scalability: By leveraging AWS Bedrock’s large language model (LLM), the solution can process large batches of queries simultaneously, supporting extensive testing efforts for AMCs with minimal manual intervention.
- Automation: The automated generation of question variations reduces the manual workload and accelerates the testing process, ensuring faster feedback and updates.
- Accuracy Scoring: Each batch of chatbot responses receives an accuracy score, allowing AMCs to measure performance clearly and identify areas that need refinement.
- Efficient Testing Workflow: The automated testing and validation process provides continuous feedback, helping AMCs to improve chatbot performance in real time.
- Model Evaluation: The system tests the chatbot’s ability to handle diverse phrasing and questions, ensuring the model generalizes effectively across real-world scenarios.
Impact:
Automating chatbot accuracy testing using AWS Bedrock and Anthropic Haiku significantly enhances the reliability of chatbot interactions for AMCs. By scaling testing processes and reducing manual effort, AMCs can now swiftly identify and correct inaccuracies in their chatbot responses. This leads to improved customer experiences, fosters trust, and positions AMCs as reliable financial advisors. With faster, more accurate chatbots, clients can confidently rely on the information provided, leading to better-informed investment decisions and stronger client relationships.
